Get help with Send29.
Most questions about how Send29 works are already answered on the product pages. If yours isn't, or it's about your own account, email us.
Check the product pages first
Each feature has its own page with a FAQ covering the questions people ask most:
- Signup forms for embedding, hosted links, and double opt-in
- Audiences & lists for tags, segments, and contact limits
- Campaigns for merge tags, scheduling, and automations
- Inbox deliverability for spam placement and authentication
- Open & click analytics for tracking and reporting
- Pricing for plans, billing, send limits, and cancellation
Email us
For anything about your own account, or a question the product pages don't cover, email support@send29.com. Email support is included on every plan, Free included. We answer Monday to Friday during business hours, within one business day.
It helps to include the email address on your account, and if your question is about a specific campaign, form, or list, which one. That usually saves a round trip.
Support on the Pro plan
The Pro plan adds priority handling on the same address, a same business day response, and phone support when you need it. Free and Growth are email only.